Frequently Asked Questions
Q: Are all of the plants that El Nativo Growers, Inc. sells California native plants?
A: At El Nativo Growers, Inc. we grow a variety of plant species including California native plants, Australian native plants, ornamental grasses, and plant species from Mediterranean regions/climates around the world. Although California native plants make up a significant portion of our physical inventory, they represent about 30-40% of our overall species list depending on the particular year.
Q: Are all of the plants that you grow drought tolerant or water-wise?
A: Although the majority of our plant material would be considered water-wise or drought tolerant, we grow a large number of species that do not fit this description. These include a sizable group of water loving plants used in landscape water features including many California native plants that require significant amounts of water to survive (riparian plants, wetland plants, etc). Drought tolerance is a relative term. Among the species that we grow, there is a very large range of drought tolerance from naturalized material (no supplemental water required once established) to fairly regular summer water (1-2 x per week depending on exact site conditions).
Q: Since you do not grow all California native plants, where did the name El Nativo Growers, Inc. originate?
A: The name El Nativo has been in the owner’s family for many years. His family owed/operated a local Southern California restaurant called El Nativo for a number of years. When this company was started and would be emphasizing California native and water-wise plants, the owner felt it was fitting to name the company El Nativo Growers, Inc.
Q: I am very interested in the species that you grow. How can I obtain additional information about these species?
A: There are a variety of methods that you can receive information about the material we grow. Our website is the best place to start. There are a number of large format and small format pamphlets that give specific information about a variety of species that we grow. Feel free to print copies of these PDF files. We also have a fairly extensive photo gallery. If you have specific questions that are not answered through our website, please either call a salesperson in our main office or send your question to: email@example.com. We make all attempts to answer email inquiries within 24 hours of receipt, Monday through Friday.
Q: Your website says that you are open by appointment only. How do I make arrangements to visit your nursery?
A: If you are interested in visiting El Nativo, we ask that you please contact a sales representative to schedule an appointment. When you call to schedule an appointment, you will likely be asked to specify the type of material that you are looking for so that a sales representative can assess how we can best meet your needs. Below is a summary of our yards. You will notice that most of our yards are closed for viewing however we can provide photos as well as samples of material for you to view.
Q: Is all of the material that I see in the yards available for sale?
A: Because we do a large amount of contract growing and securing of plant material for future delivery, significant portions of our inventory are pre-committed. We ask that you do not pull plant material from any section without first making arrangements with an appropriate sales person.
Q: What is your minimum order size?
A: We have no minimum for customer will calls from our main yard in Azusa. You may will call one plant to many thousand. For deliveries, we have a graded minimum order scale based on the delivery location. A summary of this information can be found on our Placing Orders page.
Q: Where can I pick up the plants that I have ordered?
A: Your plants may be picked up at our main growing facility located in Azusa, CA. Orders placed by 12 P.M. the day prior can be picked up the following day after 7:30 A.M. Please click on the link here for a map and directions.
Q: When can I pick up the plants that I have ordered?
A: You may pick up your ordered plants Monday through Friday between 7:30 A.M. and 3:30 P.M. and Saturday between 7:00 A.M. and 9:00 A.M. in our main yard in Azusa. If you pick up your ordered material during our Saturday hours, we will only be able to accept checks as a form of payment. You can, however, pre-pay for your order with a credit card during our weekday hours.
Q: What types of payment do you accept?
A: At present, we accept cash, personal and cashier’s checks, money orders, Visa, MasterCard, and American Express as forms of payment. Payment is C.O.D. unless you have an established and active account with El Nativo Growers, Inc.
Q: Will there be someone to help me load my truck?
A: We will provide assistance to load plant materials into your vehicle.
Q: What do I do if my order does not meet the minimum for delivery?
A: There are a variety of options that we can offer to get you the material you need for smaller orders. We are often able to ‘piggy back’ orders onto trucks that are making other deliveries in similar areas. In this case, your delivery may be delayed until we have a truck in the area. Freight charges will always still apply. In fact, in many cases the freight charge will be higher than those listed on our delivery guidelines sheet depending on your final order size and the exact delivery location.
Q: I am outside of your normal delivery area. Is it still possible to receive a delivery?
A: Although our main distribution area is within the major Southern California Counties, we are able to deliver throughout the state of California with prior arrangements. In general we are only able to ship full trucks and additional freight charges usually apply. We do not have trucks making regular routes to Central or Northern California.
Q: Can you hold plant material for me for future delivery?
A: Please click here for information about securing material for future delivery.
Q: How do I determine if I am a wholesale customer and eligible to receive wholesale pricing?
A: Please click here to determine if you meet the criteria for wholesale customer status. We currently use an honor system in relation to this issue and do not require wholesale customers to show a business license, contractor’s license or other proof of status. We ask that you respect this system. If you do not meet the criteria for wholesale customers, please click on the following link to go to our Retail Public page.
Q: How can I get the most accurate quote for the material that I would like to purchase for a current or future job?
A: Please click on this link to read about the different variables that affect the quotation process. Click here.
Q: How do I get a credit account?
A: If you would like to apply for a NET 30 credit account, please contact our office or your salesperson directly for the necessary paperwork and instructions. In general, it takes approximately 10 business days to approve or decline an application for credit.
Q: Do you give quantity discounts?
A: At El Nativo Growers, Inc., we may offer discounts on our material for a variety reasons including quantity, quality, surplus stock, current market conditions, etc. Please contact your salesperson directly for any discounts that may be offered on your specific project list.
Q: My project requires that an inspector or another person individually tag the plant material we need for a project. How do I make arrangements?
A: If you are tagging 15 gallon material or above, you may tag the material at your convenience in our main yard in Azusa. Before you begin tagging, please announce yourself in the sales office and tell your salesperson the color of your tape and the material that you will be tagging. Unknown/unannounced tags are removed promptly to prevent confusion in our growing areas. At this time we do not allow hand picking of material smaller than a 15 gallon. If your project requires pre-delivery inspection, we will consolidate all of the material to our shipping area for inspection. In this case, please provide a minimum of 48 hours notice and contact your salesperson to make specific arrangements.
Q: Do you allow hand picking/specific selection of plant material?
A: We allow hand picking/specific selection of 15 gallon material and larger only. At this time we do not allow hand picking of material smaller than a 15 gallon. Our field crews are trained to pull quality material to match each order. If you would like to view your order before it is shipped, please contact your salesperson at least 48 hours before the scheduled delivery to make arrangements.
Q: Do you broker material?
A: As a general rule we do not broker material to fill request lists. Please contact your salesperson if you have a specific request that we may be able to fulfill.
Q: Do you ship plants via Federal Express, UPS, etc?
A: At this time we do not ship plants by any method other than trucking.
Q: Do you buy back used containers?
A: As a general rule, we do not buy back used containers. Please contact your salesperson if you have a specific request that we may be able to fulfill.
Q: What is your return policy?
A: All claims must be made within three days of receipt of the plant material. All of our terms and conditions can be found on the reverse of each invoice and/or delivery ticket. Certain returns are subject to a 15% restocking fee.
Please send your comments and questions to firstname.lastname@example.org
El Nativo Growers, Inc. All rights reserved © 2010
Phone (626) 969-8449 * Fax (626) 969-7299
This page was last updated on 04/04/2010